CUSTOMER SERVICE
Personalized attention to customers with CRM software.
TAKING CARE OF YOUR CLIENTS?
A GREAT CUSTOMER SERVICE TEAM IS THE SOLUTION YOU NEED FOR YOUR BUSINESS
A company’s customer service department makes a significant impact on the success of the business.
Setting up a customer service department requires thought and planning to ensure the goals of the company are met, and customers receive exceptional service. Identifying the roles and tasks in the department helps to strengthen the company’s brand, build loyalty, and ensure all customer issues are appropriately handled.
Setting up a customer service department requires thought and planning to ensure the goals of the company are met, and customers receive exceptional service. Identifying the roles and tasks in the department helps to strengthen the company’s brand, build loyalty, and ensure all customer issues are appropriately handled.
CUSTOMER SERVICE TEAM FUNCTIONS
WHAT YOUR REMOTE CUSTOMER SERVICE TEAM CAN DO
ENTRY-LEVEL CUSTOMER SERVICE
These individuals offer basic information and respond to general questions by customers. Depending on your business needs the job description may differ.
ACCOUNT MANAGERS
An account manager typically handles a designated group of clients and handles the issues each customer encounters. This person usually handles all questions, problems, and issues that affect the customers.
CUSTOMER SERVICE MANAGER
A customer service manager often trains, manages, and motivates their team. They are responsible for problems that are escalated by the employees.
INDUSTRIES WE SERVE
- Healthcare
- Real Estate
- Insurance
- Traveling & Entretainment
- Retail
- Accounting
- IT Solutions
WANT TO START OUTSOURCING?
OUTSOURCE YOUR CUSTOMER SERVICE TEAM WITH BRIDGE
We have strong expertise in creating remote teams that suit our client’s needs. Whether you need a team of one or a large team, we’ll help you find the best team for you.
By outsourcing with Bridge you save up on costs and resources so you can focus on growing and expanding your business.